Terms of Service

Agreement to Terms

These Terms of Service set out the legal terms that apply to your access to and use of the website located at firstpharmacyuk.com and any related content, features, and services (the Service). By accessing or using the Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Service.

You warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract under the laws of England and Wales. If you are accessing the Service on behalf of a business or organisation, you represent that you are authorised to bind that entity and that entity accepts these Terms.

Who We Are

The Service is provided under the name First Pharmacy UK, a United Kingdom–based online information resource. Operator details: [Owner/Operator Name], [Postal Address], Email: [Email]. References to “First Pharmacy UK”, “we”, “us”, or “our” refer to the operator of the Service.

Nature of the Service

The Service provides UK-focused, evidence-based information about medicines, diseases, supplements, dosage guidance, side effects, interactions, and related health topics. Content may include condition overviews, treatment options, lifestyle guidance, comparisons between prescription and over-the-counter medications, and other informational materials aligned with UK public health guidance.

The Service is informational only and does not provide personalised medical advice, diagnosis, or treatment. We do not dispense or sell medicines through the Service unless explicitly and lawfully stated otherwise. The Service is not an emergency service.

Medical and Regulatory Disclaimers

No Medical Advice

The content on the Service is intended for general information purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a doctor, pharmacist, or other qualified health professional with any questions regarding a medical condition, medication, or supplement. Never disregard professional medical advice or delay seeking it because of something you have read on the Service. If you believe you are experiencing a medical emergency, call the appropriate emergency number immediately.

UK Focus and Regulatory Context

Information provided through the Service is intended for users within the United Kingdom and reflects UK regulatory frameworks and guidance where applicable. Product availability, approved indications, and guidance may vary by country. References to the NHS or UK regulatory bodies are provided for context and alignment only; we are not affiliated with or endorsed by such bodies unless expressly stated.

No Pharmacy or Dispensing Service

Unless explicitly stated, we do not operate as a dispensing pharmacy and do not provide prescription services, remote prescribing, or the sale of medicines via the Service. Any future pharmacy-related services, if offered, would be conducted only in full compliance with applicable UK laws and regulatory requirements and would be clearly described in specific terms that supplement or replace these Terms as appropriate.

Changes to These Terms and the Service

We may update these Terms from time to time to reflect changes to the Service, legal or regulatory requirements, or business practices. We will take reasonable steps to inform users of material changes, which may include posting the updated Terms with a new effective date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

We may modify, suspend, or discontinue any part of the Service at any time without notice where lawful to do so. We will not be liable if, for any reason, the Service is unavailable for any period.

User Accounts and Security

Where registration is required, you must provide accurate and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your login details and for all activities occurring under your account. You must notify us promptly of any unauthorised use or suspected breach of security.

Acceptable Use Policy

You agree not to use the Service:

• In any way that violates applicable laws, regulations, or codes, including medicines and advertising regulations.
• To provide or promote medical advice without appropriate qualifications or to misrepresent your identity or credentials.
• To upload, post, or transmit content that is unlawful, misleading, defamatory, obscene, discriminatory, infringing, or otherwise objectionable.
• To engage in data scraping, crawling, or harvesting, or to attempt to reverse engineer, decompile, or otherwise extract the source code of the Service except as permitted by law.
• To introduce malware, viruses, or other harmful code, or to attempt to gain unauthorised access to the Service or related systems.
• In a manner that could disable, overburden, damage, or impair the Service or interfere with any other party’s use.

User Content

If the Service permits user-generated content (UGC), you retain ownership of your content but grant us a worldwide, non-exclusive, royalty-free, transferable licence to host, use, reproduce, modify, distribute, display, and perform such content in connection with operating, improving, and promoting the Service. You represent and warrant that you have all rights necessary to grant this licence and that your content complies with these Terms and applicable law.

We may moderate, remove, or disable access to UGC at our discretion where we reasonably believe it breaches these Terms or applicable law, or to protect users or third parties.

Intellectual Property Rights

The Service and all content provided by us, including text, graphics, logos, icons, images, audio clips, video, data compilations, software, and the compilation thereof, are owned by or licensed to us and are protected by copyright, database rights, and other intellectual property rights under UK and international laws.

We grant you a limited, revocable, non-transferable, non-sublicensable licence to access and use the Service for personal, non-commercial use only. You must not copy, reproduce, distribute, or create derivative works from the Service or its content except to the extent permitted by law or with our prior written consent.

Reliance on Information

While we strive to provide accurate, evidence-based information, we do not warrant that the content on the Service is complete, accurate, or up to date. Reliance on any information provided through the Service is at your own risk.

Third-Party Content and Tools

The Service may include information derived from third-party sources or may reference third-party products and services. We do not endorse or assume responsibility for any third-party information, products, or services unless explicitly stated.

Privacy and Cookies

Your use of the Service is subject to our Privacy Policy and Cookies Policy, which explain how we process personal data and use cookies and similar technologies. Please review those policies for further details.

Availability and Maintenance

We do not guarantee that the Service will always be available or uninterrupted. We may perform maintenance or updates, which may temporarily affect availability. We will use reasonable efforts to schedule maintenance to minimise disruption.

Warranties and Disclaimers

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis and we exclude all warranties, representations, and conditions, whether express or implied, statutory or otherwise, including any implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Limitation of Liability

Subject to the foregoing, we will not be liable for any: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss or corruption of data or information; (e) loss of business opportunity, goodwill, or reputation; or (f) indirect or consequential loss or damage, in each case arising out of or in connection with your use of, or inability to use, the Service.

If you are a consumer, you have legal rights in relation to services that are not as described or performed with reasonable care and skill. Nothing in these Terms affects your statutory rights as a consumer.

Indemnity

You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms, your misuse of the Service, or your violation of any law or third-party rights.

Purchases, Subscriptions, and Additional Terms

If we offer paid features, subscriptions, or products, additional or supplemental terms may apply. In the event of a conflict, those specific terms will prevail for the relevant feature or product.

Suspension and Termination

We may suspend or terminate your access to the Service immediately and without prior notice if we reasonably believe you have violated these Terms or applicable law. Upon termination, your right to use the Service ceases immediately; provisions that by their nature should survive termination will continue in effect, including intellectual property, disclaimers, limitations of liability, and indemnity.

Complaints and Dispute Resolution

If you have a complaint, please contact us using the details provided below. We will handle complaints in a reasonable and timely manner and aim to resolve disputes amicably. If a dispute cannot be resolved, the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory consumer protections that may grant you additional rights in your place of residence.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in another part of the UK, you may also bring proceedings in your local courts.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or regulator of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.

Assignment

We may assign, transfer, or subcontract our rights and obligations under these Terms, in whole or in part, at any time, provided this does not materially adversely affect your rights. You may not assign or transfer your rights or obligations without our prior written consent.

Entire Agreement

These Terms, together with any policies or terms expressly incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

Notices and Contact Information

We may provide notices to you by posting them on the Service or by email to the address associated with your account (if applicable). You may contact us for legal notices or support queries at: [Owner/Operator Name], [Postal Address], Email: [Email]. If you require these Terms in an alternative format for accessibility reasons, please contact us using the same details.